Group Class Monthly Billing:
Group lesson Billing will be billed a flat monthly tuition on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a session. Some months may have 3, 4, or 5 lessons, but the flat rate will remain the same. If you enroll mid-month, you will be charged for the remaining weeks for that month and prepay the following month.
If you wish to register after a session has begun, you may do so at the prorated rate.
If you enable auto-pay, the credit card that you have on file will be automatically charged for your convenience. If you wish to pay by cash, check or credit card (manually), please let us know and do so on or before the 20th of the previous month to secure your spot.
Payment will secure your spot:
Upon initial enrollment, you must pay for your class via credit card directly through the portal. We accept Visa, MasterCard, and Discover. We do not accept AMEX at this time. If you would like to pay by check or cash, please email us and we will make a note on your account. We also offer payment plans by request. *If payment is not made by the first lesson, your credit card may be charged or you may be dropped from the class.
Unless you have a pre-approved payment plan, all overdue accounts may incur a $30 late fee for every 30 days past due. Avoid late payments by activating auto-pay!
Changing or Cancelling your Enrollment
By registering for a class, you are committing to taking the class for the session. If you decide at a later date that you would like to enroll for a different class or that you are unable to attend the class that you registered for, please email us prior to the start date or you will be responsible for the full payment for the month. Notification less than one week from the start date will result in a $30 cancellation fee.
There is a $45 annual registration fee posted per family upon enrollment and on the following year anniversaries.
A minimum of 3 swimmers must be enrolled in order to open up a class. We will notify you before the session begins with additional options in the event that there are not enough swimmers signed up. You may also form a new class if you have at least 3 swimmers interested. Please email us and we can create a class for you!
The Waiting List
“Wait List” indicates that a class is at maximum capacity. You may add yourself to the waitlist and we will contact you if a spot becomes available. We advise that you sign up for an alternate class with openings so that you are guaranteed a spot. We can always transfer you if an opening becomes available in your desired class.
Discount for 3 or More Swimmers Enrolled!
We offer 20% off the 3rd, 4th, etc. swimmer from the same household enrolled in our program. The system does not calculate this automatically. Please email us so we can adjust your account
Private / Semi-Private Lessons:
Please email us to set up your customized schedule for Private, Semiprivate and Aquatic Therapy sessions.
You may cancel a private lesson without charge as long as we receive 24 hours written notice by email to email@example.com. Please copy us on all correspondence along with your instructor so that we are sure to update our calendar and bill you accurately. If you provide less than 24 hours notice, you will be charged for that lesson.
Cancellations by Aquabilities:
If there is an unforeseen last-minute pool closure (i.e. bodily fluid / fecal matter in the pool, thunder, or a pool maintenance emergency etc.) the scheduled safety lesson will be taught on deck in lieu of an in-water class at that time. This safety lesson is part of our program and is typically taught to each class in December and June. We will move this lesson up as needed if there are unforeseen circumstances. Swimmers taking Private and Semi-Private lessons will be given the option to cancel their lesson with no charge.
If there is a last minute closing due to inclement weather or another emergency, you may be offered a makeup day or it may be considered a day off and your billing for the month will be adjusted. We will notify you by email and text as soon as possible. Sunday morning lessons will be determined by 7:00 am and Weekday afternoon lessons will be determined by noon.
As always, if you have any questions, please feel free to contact us at firstname.lastname@example.org