Make-up Tokens

Make-ups just got easier!! You are now able to book a replacement class online at your own convenience!


What Are Make-up Tokens?

Make-up tokens are virtual vouchers added to your account that you may use to schedule an additional lesson.


How Does it Work?

When you are absent from your group class, you are automatically issued a makeup token that you may use to schedule a make-up lesson in a class with availability via the parent portal.  You may redeem your token at any time as long as you are currently enrolled in our program as you are only covered by insurance when you are enrolled. These tokens expire 6 months from the date of the absence. All make-ups must be booked online by you and a confirmation email will be sent.


How Are Make-up Tokens Used?

Tokens can be redeemed when a make-up lesson is scheduled through the Client Portal.  After logging in, please click on the “Make-ups” link to see your available tokens and schedule your replacement lesson


Do Make-up Tokens Expire?

Make-up tokens will be set to expire 6 months from the date of the absence.   

You may redeem your token at any time as long as you are currently enrolled in our program as you are only covered by insurance when you are enrolled. 

Consistent Attendance:

Attendance is an important factor in each swimmer's progression in the program.  Consistent attendance allows for swimmers to move forward each week together as a team. Absences in excess of 2 per month can set the swimmer back in their advancement in the program. No more than 2 tokens per month will be issued per swimmer. 

Make-up Terms and Conditions:

  • Make-ups spots are based on availability and are NOT guaranteed

  • Make-ups can be requested up to 4 days prior to the desired make-up date

  • If we do not have an available class that matches your schedule, you are welcome to come to one of our family swim sessions

  • Please be sure to choose a make-up class that matches the swimmer’s current level

  • If you miss your scheduled make-up lesson, you will be forfeiting this lesson

  • Refunds will not be given for classes that you have missed while we are in session

  • Please choose the make-up class carefully. If you cancel your make-up, a swim-in would be your only other option (see below)

  • Make-up tokens expire 6 months from the date of the absence and must be used while currently enrolled in a class

  • Make-up enrollments may be bumped for a swimmer who is interested in the spot on a weekly basis

  • If you miss your private lesson, you may request a make-up in a group class if appropriate. If we do not have an appropriate group class, you may be forfeiting this lesson.  Missed AquaTherapy classes will receive a $40 LMC fee which will not be billed to insurance.  This is an out of pocket expense.



If you are currently enrolled and would like to add a supplemental class or have redeemed your allotted makeup tokens, you may drop-in to one of our scheduled classes that has availability.  Please email us and we will issue you a token at ½ the regular tuition rate. You may then schedule your supplementary lesson through the Parent Portal. Swim-ins are reserved for currently enrolled swimmers and are limited to 2 times per month.​

Make-up Token Procedure

We have implemented a new procedure for make-ups which will allow families to receive make-up tokens for missed classes in exchange for a make-up.  Parents will be able to book make-ups online.


To book your make up online using your make-up token:

  1. Log In to the Parent Portal

  2. Select Makeups from the Menu on the left of your screen

  3. Click on the child’s name

  4. Pick a Date: select the date in the calendar drop down that corresponds with the day of the week that you wish to have your make-up.

You may not request a make-up more than 4 days from today. A list of available classes will be listed for that day.

 * If your search shows no results found, this means that there are no make up spots available for that week.  Please check back in 3-4 days to see if a spot has opened up.


  1. Selecting the right level for your swimmer:

Make-ups must be done in the swim level that matches the swim level your child is already enrolled in.   For the sub level, you may select either Level 1 OR Level 2 for your make-up.

For example: If your child is swimming in an AquaBasics 1 class you may select either an AquaBasics 1 or an AquaBasics 2 class.  Same for AquaDevelop 1 and AquaDevelop 2 as well as AquaRefine 1 and AquaRefine 2.


Can’t find a class that works?  Make up tokens expire 6 months from the date of the absence so if you aren't able to make up the class right away, you have 6 months schedule it online. You will be able to schedule your make- up at any time from now until the end of the session.  Check back in a few weeks to see if a spot has opened up.


If you are still having trouble booking your make-up, please contact our office.  We will be happy to assist you. Click here to send us an email  

at the Whitehall 
(347) 541-POOL (7665)  
New York
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