Make-ups just got easier!! You are now able to book a replacement class online at your own convenience!
What Are Make-up Tokens?
Make-up tokens are virtual vouchers added to your account that you may use to schedule an additional lesson.
How Does it Work?
When you are absent from your group class, you are automatically issued a makeup token that you may use to schedule a make-up lesson in a class with availability via the parent portal. You may redeem your token at any time as long as you are currently enrolled in our program as you are only covered by insurance when you are enrolled. These tokens expire 6 months from the date of the absence. All make-ups must be booked online by you and a confirmation email will be sent.
How Are Make-up Tokens Used?
Tokens can be redeemed when a make-up lesson is scheduled through the Client Portal. After logging in, please click on the “Make-ups” link to see your available tokens and schedule your replacement lesson
Do Make-up Tokens Expire?
Make-up tokens will be set to expire 6 months from the date of the absence.
You may redeem your token at any time as long as you are currently enrolled in our program as you are only covered by insurance when you are enrolled.
Attendance is an important factor in each swimmer's progression in the program. Consistent attendance allows for swimmers to move forward each week together as a team. Absences in excess of 2 per month can set the swimmer back in their advancement in the program. No more than 2 tokens per month will be issued per swimmer.
Make-up Terms and Conditions:
Make-ups spots are based on availability and are NOT guaranteed
Make-ups can be requested up to 4 days prior to the desired make-up date
If we do not have an available class that matches your schedule, you are welcome to come to one of our family swim sessions
Please be sure to choose a make-up class that matches the swimmer’s current level
If you miss your scheduled make-up lesson, you will be forfeiting this lesson
Refunds will not be given for classes that you have missed while we are in session
Please choose the make-up class carefully. If you cancel your make-up, a swim-in would be your only other option (see below)
Make-up tokens expire 6 months from the date of the absence and must be used while currently enrolled in a class
Make-up enrollments may be bumped for a swimmer who is interested in the spot on a weekly basis
If you miss your private lesson, you may request a make-up in a group class if appropriate. If we do not have an appropriate group class, you may be forfeiting this lesson. Missed AquaTherapy classes will receive a $40 LMC fee which will not be billed to insurance. This is an out of pocket expense.