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Welcome to the Aquabilities Family!
Swimmer Info:


  • We sell all the gear you need on deck!

  • All swimmers are required to wear a swim cap - exceptions are made
    for those who are sensitive

  • Our goggles are not required, but are recommended

  • We require swimmers under 3 or who are not 100% toilet trained to wear a properly fitted Happy Nappy swim bottom which is made of thick, comfortable neoprene material and prevents any solid waste from getting into the pool - it can also double as a swimsuit - it will not stop diarrhea

  • Please do not come to swim class if your child has experienced fever, vomiting or diarrhea in the past 48 hours - we will give you a makeup token for that day

  • If a swimmer is overly sensitive to temperature, we encourage you to wear a thermal neoprene wetsuit or spring suit

  • If your child is sensitive to water on their face, please bring a washcloth from home to use during swim class

  • If your child is hesitant about coming to the pool, please have them bring a favorite water toy, doll or action figure from home to help ease the transition

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Group Class Info:
  • Please report any future absence from a group class on our online portal.  This will allow our system to put a token on your account and make your spot available to another swimmer who may need a makeup

  • Makeups are not guaranteed  - they are offered to you as a courtesy - please try to come to your regularly scheduled class

  • Makeup tokens may be redeemed at any of our locations by clicking the link on our website and signing up for a class at the same level as the swimmer

  • Makeup tokens expire in 6 months  from the date of the absence and may only be used while you are actively enrolled  in the program

  • If you would like to withdraw from a group class, please give 30 days written notice  to avoid being charged for the following month’s tuition - if less than 30 days notice is given, an early cancellation fee may be charged - we will credit your Aquabilities account  for the remainder of your unused tuition which can be used for a future class

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Private Lesson Info:
  • If you will be absent from a private lesson, please email us as soon as possible (please do not do this through the portal)

  • Our instructors will still be paid in your absence so we do charge a small cancellation fee based on the length of your lesson - any absence with less than 24 hours notice may be charged the full tuition

  • If you would like to withdraw from private lessons,  please give 7 days written notice  to avoid the early cancellation fee which is equivalent to one week’s tuition. We will credit your Aquabilities account  for any remaining classes that have been paid for,minus the early cancellation fee - refunds will not be issued

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PoolClosures and Water Safety:
  • If there is a pool closure due to extreme inclement weather (snow, ice, natural disaster) or other emergency, you will be offered a make-up token for any classes missed that were paid for - we do not offer refunds for program changes or cancellations

  • If there is a pool closure  due to thunder, bodily fluid or acute mechanical issue, all swimmers will be given a water safety lesson on deck - these lessons are part of our program and will teach our swimmers and families about water safety at home, on vacation, on the boat, at the beach, at the pool and on ice - we encourage all to attend as this is lifesaving information

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Billing Info:
  • Our classes are ongoing and you are perpetually enrolled  in our program
    until you give us 30 days written notice

  • You credit card on file will be charged on the 20th of each month for the
    following month’s tuition and any outstanding balance

  • Group tuition is the same whether we swim 3, 4, or 5 times a month

  • The annual enrollment fee will be charged upon enrollment and then during
    the month of your yearly anniversary

  • If you need alternate payment arrangements, please contact us

  • Please consider donating to Hope Floats Foundation on our website
    which directly supports the swimmers in our community!

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