Here are some tips to help your swim experience run smoothly:



  • For our swimmers in NYC, the Whitehall pool is requiring proof of vaccination (vaccination card, Excelsior Pass etc.) for all individuals 12 and over in order to enter the building  


  • Please enter the pool area no more than 5 minutes before your scheduled lesson unless you need to purchase merchandise


  • Please come dressed in your swimsuit and be prepared to leave in your swimsuit if possible to decrease points of contact - we do have changing rooms if necessary


  • All instructors are vaccinated for your safety


  • Please do not attend class if you or a household member has experienced any signs of illness i.e. persistent cough, shortness of breath, vomiting, diarrhea, etc. - makeup tokens will be issued for absences


  • Please do not enter if you have been required to quarantine or have received a positive COVID-19 test  - makeup tokens will be issued for absences


  • Please report any absences by clicking the link "Report and Absence" on our website so that another swimmer can use your spot as a makeup.  You will also receive a makeup token for your absence after attendance is taken as long as you have reported the absence ahead of time.


  • Swim caps are required for ALL swimmers - exceptions may be made for those who are sensitive - we sell comfortable soft cloth caps on deck


  • AquaTot swimmers: Swimmers who are under 3 or are not fully toilet trained are required to wear a Happy Nappy reusable swim pant to prevent fecal accidents from entering the pool.  Please do not attend class if your child has experienced diarrhea or loose stools in the past 48 hours


  • While goggles are not required, they are recommended for swimmers 3 and over as well as for parents in our tots classes


  • When possible, please email us ahead of time if you need caps, goggles or Happy Nappy swim pants so we can have them ready for you - for happy nappy swim pants, please give us a measurement of their waist and thigh or your child's current pant size


  • If it is your little one's first time, please feel free to bring a waterproof toy to help ease the transition and a facecloth


  • We encourage you to keep an open line of communication with our instructors / therapists so we can provide you with the  best swim experience!



Thank you and we look forward to swimming with you soon!