FAQ's

General Information

How much are group lessons and how am I billed?


Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same. Click here for Putnam tuition rates Click here for Riverdale tuition rates




How much are private lessons and how am I billed?


Private Lessons are billed on the 20th of the month for the number of times you will be swimming in the following month. You will only be billed for the days that we are holding classes. Click here for Putnam private lesson tuition rates Click here for Riverdale private lesson tuition rates




What methods of payment do you accept?


We accept Visa, MasterCard and Discover. We do not accept AMEX at this time. All accounts will be required to have a valid credit/debit card on file. This will be automatically charged on the 20th of each month for the balance on your account. If you wish to pay by cash or check, please do so before the 19th to avoid having the card on file charged on the 20th. A $25.00 fee may be charged for any checks returned by the bank or any chargebacks. Please contact the office with any questions you have regarding charges to your credit/debit card before initiating a chargeback.




What does the annual family enrollment fee cover?


There is a $45 annual family enrollment fee posted upon enrollment and on the following year anniversaries. This helps cover administrative fees, insurance and supports scholarships through the Hope Floats Foundation for swimmers who need financial assistance. Please contact us for more information on how you can help us Swim It Forward and prevent a child in our community from drowning! Membership to the pools that we swim in are separate and are not included in this fee. You may inquire about their memberships through the individual companies.




Do you offer refunds for missed classes?


There will be no monetary refunds given after a class has started. Credits toward future classes are given for such circumstances as a medical emergency (a doctor's note may be requested), family emergency or at the discretion of the owner. Credits will be prorated from the time of the resolution of the request. There will be a $30 surcharge for refunds requested less than a week before the class starts.




Can you bill private insurance for Occupational Therapy sessions?


We do not participate with Medicare or Medicaid at this time. Our services may be covered as an out-of-network provider if you have this benefit with your private insurance provider. Please check with your insurance provider to see if they cover Occupational Therapy with an out-of-network provider. The codes that we typically use are 97112 and 97113. We charge $99 per code and each code is 15 minutes. We will bill you monthly for these sessions and so that you may submit invoices to your insurance company for reimbursement. If your insurance provider does not reimburse for out-of-network Occupational Therapy services or the amount that you would pay is more with insurance, then you may consider enrolling in a private adaptive swimming lesson that is billed at a lesser rate. Some swimmers may benefit from our inclusion group classes. Please email us for more information.




Do you accept payment from Self Direction for adaptive swimming lessons?


We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.




Do you accept RSA’s from the NYCDOE for Occupational Therapy?


​Unfortunately we are unable to accept RSA’s from the NYC DOE





Our Programs

How much are group lessons and how am I billed?


Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same. Click here for Putnam tuition rates Click here for Riverdale tuition rates




How much are private lessons and how am I billed?


Private Lessons are billed on the 20th of the month for the number of times you will be swimming in the following month. You will only be billed for the days that we are holding classes. Click here for Putnam private lesson tuition rates Click here for Riverdale private lesson tuition rates




What methods of payment do you accept?


We accept Visa, MasterCard and Discover. We do not accept AMEX at this time. All accounts will be required to have a valid credit/debit card on file. This will be automatically charged on the 20th of each month for the balance on your account. If you wish to pay by cash or check, please do so before the 19th to avoid having the card on file charged on the 20th. A $25.00 fee may be charged for any checks returned by the bank or any chargebacks. Please contact the office with any questions you have regarding charges to your credit/debit card before initiating a chargeback.




What does the annual family enrollment fee cover?


There is a $45 annual family enrollment fee posted upon enrollment and on the following year anniversaries. This helps cover administrative fees, insurance and supports scholarships through the Hope Floats Foundation for swimmers who need financial assistance. Please contact us for more information on how you can help us Swim It Forward and prevent a child in our community from drowning! Membership to the pools that we swim in are separate and are not included in this fee. You may inquire about their memberships through the individual companies.




Do you offer refunds for missed classes?


There will be no monetary refunds given after a class has started. Credits toward future classes are given for such circumstances as a medical emergency (a doctor's note may be requested), family emergency or at the discretion of the owner. Credits will be prorated from the time of the resolution of the request. There will be a $30 surcharge for refunds requested less than a week before the class starts.




Can you bill private insurance for Occupational Therapy sessions?


We do not participate with Medicare or Medicaid at this time. Our services may be covered as an out-of-network provider if you have this benefit with your private insurance provider. Please check with your insurance provider to see if they cover Occupational Therapy with an out-of-network provider. The codes that we typically use are 97112 and 97113. We charge $99 per code and each code is 15 minutes. We will bill you monthly for these sessions and so that you may submit invoices to your insurance company for reimbursement. If your insurance provider does not reimburse for out-of-network Occupational Therapy services or the amount that you would pay is more with insurance, then you may consider enrolling in a private adaptive swimming lesson that is billed at a lesser rate. Some swimmers may benefit from our inclusion group classes. Please email us for more information.




Do you accept payment from Self Direction for adaptive swimming lessons?


We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.




Do you accept RSA’s from the NYCDOE for Occupational Therapy?


​Unfortunately we are unable to accept RSA’s from the NYC DOE





Tuition and Billing

How much are group lessons and how am I billed?


Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same. Click here for Putnam tuition rates Click here for Riverdale tuition rates




How much are private lessons and how am I billed?


Private Lessons are billed on the 20th of the month for the number of times you will be swimming in the following month. You will only be billed for the days that we are holding classes. Click here for Putnam private lesson tuition rates Click here for Riverdale private lesson tuition rates




What methods of payment do you accept?


We accept Visa, MasterCard and Discover. We do not accept AMEX at this time. All accounts will be required to have a valid credit/debit card on file. This will be automatically charged on the 20th of each month for the balance on your account. If you wish to pay by cash or check, please do so before the 19th to avoid having the card on file charged on the 20th. A $25.00 fee may be charged for any checks returned by the bank or any chargebacks. Please contact the office with any questions you have regarding charges to your credit/debit card before initiating a chargeback.




What does the annual family enrollment fee cover?


There is a $45 annual family enrollment fee posted upon enrollment and on the following year anniversaries. This helps cover administrative fees, insurance and supports scholarships through the Hope Floats Foundation for swimmers who need financial assistance. Please contact us for more information on how you can help us Swim It Forward and prevent a child in our community from drowning! Membership to the pools that we swim in are separate and are not included in this fee. You may inquire about their memberships through the individual companies.




Do you offer refunds for missed classes?


There will be no monetary refunds given after a class has started. Credits toward future classes are given for such circumstances as a medical emergency (a doctor's note may be requested), family emergency or at the discretion of the owner. Credits will be prorated from the time of the resolution of the request. There will be a $30 surcharge for refunds requested less than a week before the class starts.




Can you bill private insurance for Occupational Therapy sessions?


We do not participate with Medicare or Medicaid at this time. Our services may be covered as an out-of-network provider if you have this benefit with your private insurance provider. Please check with your insurance provider to see if they cover Occupational Therapy with an out-of-network provider. The codes that we typically use are 97112 and 97113. We charge $99 per code and each code is 15 minutes. We will bill you monthly for these sessions and so that you may submit invoices to your insurance company for reimbursement. If your insurance provider does not reimburse for out-of-network Occupational Therapy services or the amount that you would pay is more with insurance, then you may consider enrolling in a private adaptive swimming lesson that is billed at a lesser rate. Some swimmers may benefit from our inclusion group classes. Please email us for more information.




Do you accept payment from Self Direction for adaptive swimming lessons?


We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.




Do you accept RSA’s from the NYCDOE for Occupational Therapy?


​Unfortunately we are unable to accept RSA’s from the NYC DOE





Days Off and Missed Classes

Where can I find the days that we are off from swimming?


We mostly follow the local public school schedule for holidays and days off. There may be a few exceptions so please click the links below to update your home calendar. Click here to the Putnam swim calendar Click here for the Riverdale swim calendar




What happens if I miss a group class (makeup policy)?


If a swimmer is under the weather or has experienced fever, diarrhea or vomiting in the past 48 hours, please stay home until the symptoms subside. If vomit or fecal matter enters the water, the pool will need to be shut down for cleaning. When you are absent from your group class, you will automatically be issued a makeup token on your account. Instructions will be emailed to you on how you may schedule a make-up lesson in a class with availability via the parent portal. You may redeem your token as long as you are currently enrolled in our program. These tokens expire 6 months from the date of the absence. All make-ups must be booked online by you. Please ensure that you receive a confirmation email before you come for your makeup. If you have any questions, please don’t hesitate to contact us.




What happens if I miss a private lesson?


If a swimmer is under the weather or has experienced fever, diarrhea or vomiting in the past 48 hours, please stay home until he or she is well again. If vomit or fecal matter enters the water, the pool will need to be shut down for cleaning. If you will be absent from your private lesson, please provide written notice by email as soon as possible. It is appreciated if you also follow up with a phone call to the office (347) 541-7665. Please understand that our instructors rely on their hours for income and they will still be paid in your absence. Any absence notifications received less than 24hrs from the start of the lesson will be billed at the full weekly tuition rate. Any absence notifications received with more than 24hrs notice will be billed the following fee to help cover our instructor's time lost due to the cancellation: 15 minute lesson cancellation fee: $15 30 minute lesson cancellation fee: $30 45 minute lesson cancellation fee: $45




What happens if there is bad weather?


If there is a pool closure due to extreme inclement weather (snow, ice, natural disaster) or other emergency including a pandemic, you will be offered a make-up token for any classes missed that were paid for. We will notify you by email and text of this closure. Morning lessons will be determined by 7:00 am and weekday afternoon lessons will be determined by noon of that day. Please be sure to stay subscribed to our emails and opt-in to texts so that you receive these important messages. We do not offer refunds for program changes or cancellations.




What happens if we are not able to swim due to bodily fluid, fecal accident, thunder or a pool maintenance emergency?


If there is an unforeseen last minute pool closure due to bodily fluid, fecal accident, thunder or a pool maintenance emergency, a safety lesson will be taught on deck in lieu of an in-water swim lesson. This safety lesson is part of our program and is typically taught to each class in November, February, May and August. We will move this lesson up as needed if there are unforeseen circumstances. We encourage all families to stay for this life saving information. If we make it to the end of the quarter without an unforeseen cancellation, we will still be presenting this important information during the months listed above. If there is a pool closure during Preteam or Swim team, these swimmers will have a dry land workout during their scheduled time. Swimmers enrolled in Private and Semi-Private lessons will be given the option to have the safety lesson or reschedule their time.




Can I take a supplemental class during the week for extra practice?


If you are currently enrolled and would like to add a supplemental group lesson, you may drop-in to one of our scheduled classes that has availability. Please email us at least 48 hours in advance to schedule your swim-in lesson. Swim-ins are reserved for currently enrolled swimmers only.





Frequently asked questions

How much are group lessons and how am I billed?


Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same. Click here for Putnam tuition rates Click here for Riverdale tuition rates




How much are private lessons and how am I billed?


Private Lessons are billed on the 20th of the month for the number of times you will be swimming in the following month. You will only be billed for the days that we are holding classes. Click here for Putnam private lesson tuition rates Click here for Riverdale private lesson tuition rates




What methods of payment do you accept?


We accept Visa, MasterCard and Discover. We do not accept AMEX at this time. All accounts will be required to have a valid credit/debit card on file. This will be automatically charged on the 20th of each month for the balance on your account. If you wish to pay by cash or check, please do so before the 19th to avoid having the card on file charged on the 20th. A $25.00 fee may be charged for any checks returned by the bank or any chargebacks. Please contact the office with any questions you have regarding charges to your credit/debit card before initiating a chargeback.




What does the annual family enrollment fee cover?


There is a $45 annual family enrollment fee posted upon enrollment and on the following year anniversaries. This helps cover administrative fees, insurance and supports scholarships through the Hope Floats Foundation for swimmers who need financial assistance. Please contact us for more information on how you can help us Swim It Forward and prevent a child in our community from drowning! Membership to the pools that we swim in are separate and are not included in this fee. You may inquire about their memberships through the individual companies.




Do you offer refunds for missed classes?


There will be no monetary refunds given after a class has started. Credits toward future classes are given for such circumstances as a medical emergency (a doctor's note may be requested), family emergency or at the discretion of the owner. Credits will be prorated from the time of the resolution of the request. There will be a $30 surcharge for refunds requested less than a week before the class starts.




Can you bill private insurance for Occupational Therapy sessions?


We do not participate with Medicare or Medicaid at this time. Our services may be covered as an out-of-network provider if you have this benefit with your private insurance provider. Please check with your insurance provider to see if they cover Occupational Therapy with an out-of-network provider. The codes that we typically use are 97112 and 97113. We charge $99 per code and each code is 15 minutes. We will bill you monthly for these sessions and so that you may submit invoices to your insurance company for reimbursement. If your insurance provider does not reimburse for out-of-network Occupational Therapy services or the amount that you would pay is more with insurance, then you may consider enrolling in a private adaptive swimming lesson that is billed at a lesser rate. Some swimmers may benefit from our inclusion group classes. Please email us for more information.




Do you accept payment from Self Direction for adaptive swimming lessons?


We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.




Do you accept RSA’s from the NYCDOE for Occupational Therapy?


​Unfortunately we are unable to accept RSA’s from the NYC DOE





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