Question 1

Where can I find the days that we are off from swimming?

Accepted Answer

We mostly follow the local public school schedule for holidays and days off. There may be a few exceptions so please click the links below to update your home calendar.
Click here to the Putnam swim calendar
Click here for the Riverdale swim calendar

Question 2

What happens if I miss a group class (makeup policy)?

Accepted Answer

If a swimmer is under the weather or has experienced fever, diarrhea or vomiting in the past 48 hours, please stay home until the symptoms subside. If vomit or fecal matter enters the water, the pool will need to be shut down for cleaning.

When you are absent from your group class, you will  be issued a makeup token on your account (1 per month) as long as you report the absence through our portal in advance.  Instructions will be emailed to you on how you may schedule a make-up lesson in a class with availability via the clients portal.

You may redeem your token as long as you are currently enrolled in our program and there is a space avaialbe in a class at the swimmer's level. Please understand that makeups are given as a courtesy and are not guaranteed.

Makeup tokens expire 3 months from the date of the absence.  All makeups must be booked online by you.  Please ensure that you receive a confirmation email before you come for your makeup. If you have any questions, please don’t hesitate to contact us.

Question 3

What happens if I miss a private lesson?

Accepted Answer

If a swimmer is under the weather or has experienced fever, diarrhea or vomiting in the past 48 hours, please stay home until he or she is well again. If vomit or fecal matter enters the water, the pool will need to be shut down for cleaning. 
If you will be absent from your private lesson, please provide written notice by email as soon as possible.  It is appreciated if you also follow up with a phone call to the office (347) 541-7665. 
Please understand that our instructors rely on their hours for income and they will still be paid in your absence.  Any absence notifications received less than 24hrs from the start of the lesson will be billed at the full weekly tuition rate. Any absence notifications received with more than 24hrs notice will be billed the following fee to help cover our instructor's time lost due to the cancellation:
 
15 minute lesson cancellation fee: $15
30 minute lesson cancellation fee: $30
45 minute lesson cancellation fee: $45

Question 4

What happens if there is bad weather?

Accepted Answer

If there is a pool closure due to extreme inclement weather (snow, ice, natural disaster) or other emergency including a pandemic, you will be offered a make-up token for any classes missed that were paid for. We will notify you by email and text of this closure.  Morning lessons will be determined by 7:00 am and weekday afternoon lessons will be determined by noon of that day. Please be sure to stay subscribed to our emails and opt-in to texts so that you receive these important messages.  We do not offer refunds for program changes or cancellations.

Question 5

What happens if we are not able to swim due to bodily fluid, fecal accident, thunder or a pool maintenance emergency?"

Accepted Answer

If there is an unforeseen last minute pool closure due to bodily fluid, fecal accident, thunder or a pool maintenance emergency, a safety lesson will be taught on deck in lieu of an in-water swim lesson. This safety lesson is part of our program and is typically taught to each class in November, February, May and August. We will move this lesson up as needed if there are unforeseen circumstances. We encourage all families to stay for this life saving information. If we make it to the end of the quarter without an unforeseen cancellation, we will still be presenting this important information during the months listed above.  
 
If there is a pool closure during Preteam or Swim team, these swimmers will have a dry land workout during their scheduled time. 
Swimmers enrolled in Private and Semi-Private lessons will be given the option to have the safety lesson or reschedule their time.

Question 6

Can I take a supplemental class during the week for extra practice?

Accepted Answer

If you are currently enrolled and would like to add a supplemental group lesson, you may drop-in to one of our scheduled classes that has availability.  Please email us at least 48 hours in advance to schedule your swim-in lesson. You will be charged the daily rate for this added class. Swim-ins are reserved for currently enrolled swimmers only.

(347) 541-POOL (7665)

FAQ's

General Information

How long and how frequent are group lessons?

How long are private (1:1) and semiprivate (2:1) lessons

Do I have to wait for the beginning of a month in order to enroll?

How long are the sessions?

How will I know when my child is ready to move to a higher level swim class?

Do all swimmers need to wear a swim cap?

What is your swim bottom policy for children under 3 or who are not 100% toilet trained?

Our Programs

Do you offer classes for babies and how old can they start?

What is your AquaFast Track Program?

How do I know which level to sign my child up for?

Do you offer swimming lessons for persons of all abilities?

Do you have a swim team?

Do you offer classes for adults (swimming, fitness, CPR)?"

Do you offer water safety lessons for private or community events?

Tuition and Billing

Do you offer refunds for missed classes?

How does monthly billing work?

Days Off and Missed Classes

Where can I find the days that we are off from swimming?

What happens if I miss a group class (makeup policy)?

What happens if I miss a private lesson?

What happens if there is bad weather?

What happens if we are not able to swim due to bodily fluid, fecal accident, thunder or a pool maintenance emergency?"

Can I take a supplemental class during the week for extra practice?

Frequently asked questions

How do I withdraw from group lessons?

How do I withdraw from private lessons?