What safety procedures do you have in place to prevent the spread of COVID-19 and other communicable illnesses?
We require all swimmers to fill out an AquaFamily Contagion Exposure Survey each day before their lesson. To save time on deck, please click the link below:
All AquaTeam members will wear a mask or face shield
All persons over the age of 2 are required to wear a mask when not seated or when 6 feet of distance is not possible - the CDC does not recommend masks to be worn in the pool - swimmers will be positioned as far apart as possible in the pool
Seating is positioned at least 6 feet away from each other
All swimmers and families are asked to please stay home if you or a household member are feeling ill or have been potentially exposed to someone with COVID-19 or have traveled to a COVID-19 hot spot - we will issue you a makeup token for your absence.
Please wait in your car until 5 minutes before swim class unless you need to purchase items on deck - (Happy Nappy swim pant, swim cap, goggles etc) to help minimize exposure in common areas
Please use the restroom at home to minimize touch points in the pool house - restrooms are available for emergencies and must be cleaned by you after use.
Please come dressed in your swimsuit - Changing rooms will be available for our families to change in after swim class - there are cleaning supplies available for you to use
All persons entering to pool area will receive a temperature check - if a temperature reads over 100.4, you will not be allowed to enter
Upon entering, please stay to the left of the rope and wait on your splash spot which is positioned at least 6 feet away from others until someone ushers you into the pool area
AquaFamily Contagion Exposure Survey
You will be asked to check in each time you visit at our kiosk (iPad on the front desk) - you will need a phone number that is present on the account to do so
How long and how frequent are group lessons?
How long are private (1:1) and semiprivate (2:1) lessons
You may enroll in 15, 30, or 45 minute private or semi-private lesson
Do I have to wait for the beginning of a month in order to enroll?
Our programs are on a rolling admission so you may register at any time. If you enroll mid-month, we will prorate you for the remainder of the current month.
How long are the sessions?
Swimmers are perpetually enrolled and will continue in our program until you give us written notice that you would like to discontinue.
How will I know when my child is ready to move to a higher level swim class?
Swimmers are evaluated on a weekly basis. Instructors will promote swimmers who fulfill all of the criteria within their swim level. Many classes will progress and advance to a higher level together so you may be able to keep your same swim time. We will either notify you on deck or by email if we feel it is best for your swimmer to change classes.
Do all swimmers need to wear a swim cap?
To help keep our pools clean, all swimmers are required to wear a swim cap in the water. We do make exceptions for swimmers who are hypersensitive as we do not want this to get in the way of learning. A variety of comfortable caps including soft cloth and long hair caps may be purchased on deck.
What is your swim bottom policy for children under 3 or who are not 100% toilet trained?
Do you offer classes for babies and how old can they start?
Gentle and FUN approach to water safety and survival
Caregivers will learn safety in the home and around aquatic environments
Techniques to help tolerate water on the face and head - homework at bathtime
Breath holding while submerging, front gliding, back floating, rollovers
Propelling to the wall, holding on, hand walking and climbing out to safety
What is your AquaFast Track Program?
Comfort with eyes and ears in the water
Floating comfortably with face in the water
Gliding independently for 5-10 feet
Independent back floating
How do I know which level to sign my child up for?
Please use our “find the right class level” tool to help you find the best level to enrol in. Your child will be evaluated during the first class and if another level is indicated, we will let you know at that time. You may also take a private lesson to get assessed before enrolling in a group class if you are unsure or would like a headstart to group classes.
Do you offer adaptive swimming lessons for persons with special abilities?
Do you offer Aquatic Occupational Therapy?
A yearly prescription from a medical doctor is necessary before beginning Occupational Therapy services. This must include a diagnosis code and “Occupational Therapy” with the recommended frequency and duration of the sessions written on the prescription. Please see more information on billing private insurance in our Tuition and Billing section of the FAQ.
Do you have a swim team?
Do you offer classes for adults (swimming, fitness, CPR)?
Do you offer water safety lessons for private or community events?
We offer tips for prevention of drowning at the home, pool, boat, lake, river, beach or any other body of water.
We educate people on secure barriers around bodies of water .
We offer swimming lessons for all children and caregivers which includes water safety education .
We promote wearing U.S. Coast Guard approved life jackets or personal flotation devices (PFDs).
We require responsible and vigilant adult supervision such as lifeguards and water watchers .
We remind that no one should ever swim alone.
We teach that all teens and adults should learn CPR .
Please help us spread the word that Drowning is Preventable!
Tuition and Billing
Do you offer refunds for missed classes?
Can you bill private insurance for Occupational Therapy sessions?
Do you accept payment from Self Direction for adaptive swimming lessons?
We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.
Do you accept RSA’s from the NYCDOE for Occupational Therapy?
Days Off and Missed Classes
Where can I find the days that we are off from swimming?
What happens if I miss a group class (makeup policy)?
What happens if I miss a private lesson?
What happens if there is bad weather?
If there is a pool closure due to extreme inclement weather (snow, ice, natural disaster) or other emergency including a pandemic, you will be offered a make-up token for any classes missed that were paid for. We will notify you by email and text of this closure. Morning lessons will be determined by 7:00 am and weekday afternoon lessons will be determined by noon of that day. Please be sure to stay subscribed to our emails and opt-in to texts so that you receive these important messages. We do not offer refunds for program changes or cancellations.
What happens if we are not able to swim due to bodily fluid, fecal accident, thunder or a pool maintenance emergency?
Can I take a supplemental class during the week for extra practice?
If you are currently enrolled and would like to add a supplemental group lesson, you may drop-in to one of our scheduled classes that has availability. Please email us at least 48 hours in advance to schedule your swim-in lesson. Swim-ins are reserved for currently enrolled swimmers only.
Frequently asked questions
How do I withdraw from group lessons?
If you would like to withdraw from a group class, you must give 30 days written notice via email prior to the date you would like to end to avoid a $40 early cancellation fee. If less than 30 days notice is given, we will offer you an in-house credit for the remainder of your paid tuition less the $40 cancellation fee. This credit may be applied to future lessons with us. If you provide us 30 days notice, no cancellation fee will be charged. Refunds will not be issued.
How do I withdraw from private lessons?
If you would like to withdraw from private lessons, you must give 30 days written notice via email to avoid the early cancellation charge. This fee is equivalent to one week’s class tuition. We will offer you an in-house credit for any remaining classes that you have paid for, less the early cancellation fee. This credit may be applied towards future lessons. If you provide us 30 days notice or transfer to a group class, no cancellation fee will be charged. Refunds will not be issued.