Question 1

What safety procedures do you have in place to prevent the spread of COVID-19 and other communicable illnesses?

Accepted Answer

We require all swimmers to fill out an AquaFamily Contagion Exposure Survey each day before their lesson. To save time on deck, please click the link below: All AquaTeam members will wear a mask or face shield  All persons over the age of 2 are required to wear a mask when not seated or when 6 feet of distance is not possible - the CDC does not recommend masks to be worn in the pool - swimmers will be positioned as far apart as possible in the pool Seating is positioned at least 6 feet away from each other All swimmers and families are asked to please stay home if you or a household member are feeling ill or have been potentially exposed to someone with COVID-19 or have traveled to a COVID-19 hot spot - we will issue you a makeup token for your absence. Please wait in your car until 5 minutes before swim class unless you need to purchase items on deck - (Happy Nappy swim pant, swim cap, goggles etc) to help minimize exposure in common areas Please use the restroom at home to minimize touch points in the pool house - restrooms are available for emergencies and must be cleaned by you after use. Please come dressed in your swimsuit - Changing rooms will be available for our families to change in after swim class - there are cleaning supplies available for you to use  All persons entering to pool area will receive a temperature check - if a temperature reads over 100.4, you will not be allowed to enter Upon entering, please stay to the left of the rope and wait on your splash spot which is positioned at least 6 feet away from others until someone ushers you into the pool area AquaFamily Contagion Exposure Survey You will be asked to check in each time you visit at our kiosk (iPad on the front desk) - you will need a phone number that is present on the account to do so

Question 2

How long and how frequent are group lessons?

Accepted Answer

Group swimming lessons are typically held one time per week. 
 AquaTots, AquaBasics, and AquaDevelop level classes are 30 minutes
 AquaRefine and Preteam classes are 45 minutes 
 Swim Team practices for 1 hour either once, twice or 3 times per week

Question 3

How long are private (1:1) and semiprivate (2:1) lessons

Accepted Answer

You may enroll in 15, 30, or 45 minute private or semi-private lesson

Question 4

Do I have to wait for the beginning of a month in order to enroll?

Accepted Answer

Our programs are on a rolling admission so you may register at any time.  If you enroll mid-month, we will prorate you for the remainder of the current month.

Question 5

How long are the sessions?

Accepted Answer

Swimmers are perpetually enrolled and will continue in our program until you give us written notice that you would like to discontinue.

Question 6

How will I know when my child is ready to move to a higher level swim class?

Accepted Answer

Swimmers are evaluated on a weekly basis. Instructors will promote swimmers who fulfill all of the criteria within their swim level.  Many classes will progress and advance to a higher level together so you may be able to keep your same swim time. We will either notify you on deck or by email if we feel it is best for your swimmer to change classes.

Question 7

Do all swimmers need to wear a swim cap?

Accepted Answer

To help keep our pools clean, all swimmers are required to wear a swim cap in the water. We do make exceptions for swimmers who are hypersensitive as we do not want this to get in the way of learning.  A variety of comfortable caps including soft cloth and long hair caps may be purchased on deck.

Question 8

What is your swim bottom policy for children under 3 or who are not 100% toilet trained?

Accepted Answer

We require swimmers ages 0-3 or an older child who is not 100% toilet trained to wear a Happy Nappy swim bottom. The Happy Nappy does not look like a diaper at all and is made of thick, comfortable neoprene material which prevents any solid waste from getting into the pool.  If your child has had diarrhea in the past 24 hours, please keep them home. We will issue you a makeup token for when they are well. Happy Nappies do not protect against liquid feces and the pool will need to be closed for cleaning if this should leak into the water.   It is required that each swimmer be measured by our staff, prior to purchase to ensure the best possible fit. This is a snug fitting swim bottom to ensure the containment of waste.  We stock sizes up to 3T and can order larger sizes if requested in advance. The Happy Nappy swim bottom, jammer or girls swim suit may be purchased on deck for $15-$25.   If you wish to have your child wear a disposable swim diaper under the Happy Nappy, please be sure to tuck it completely inside the band to avoid fecal leakage.  Please do not wear a regular diaper in the pool as it can swell and explode.   *If a swimmer is not wearing a properly fitted Happy Nappy swim bottom and an accident occurs, a fee of $150 will be billed to the family for pool cleaning.  You will not be charged the cleanup fee if your child is wearing a properly fitted Happy Nappy swim bottom. This is just a little added insurance for you.

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(347) 541-POOL (7665)

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