FAQ's
General Information
How much are group lessons and how am I billed?
Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same.
How much are private lessons and how am I billed?
What methods of payment do you accept?
What does the annual family enrollment fee cover?
Do you offer refunds for missed classes?
Can you bill private insurance for Occupational Therapy sessions?
Do you accept payment from Self Direction for adaptive swimming lessons?
We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.
Do you accept RSA’s from the NYCDOE for Occupational Therapy?
Our Programs
How much are group lessons and how am I billed?
Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same.
How much are private lessons and how am I billed?
What methods of payment do you accept?
What does the annual family enrollment fee cover?
Do you offer refunds for missed classes?
Can you bill private insurance for Occupational Therapy sessions?
Do you accept payment from Self Direction for adaptive swimming lessons?
We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.
Do you accept RSA’s from the NYCDOE for Occupational Therapy?
Tuition and Billing
How much are group lessons and how am I billed?
Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same.
How much are private lessons and how am I billed?
What methods of payment do you accept?
What does the annual family enrollment fee cover?
Do you offer refunds for missed classes?
Can you bill private insurance for Occupational Therapy sessions?
Do you accept payment from Self Direction for adaptive swimming lessons?
We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.
Do you accept RSA’s from the NYCDOE for Occupational Therapy?
Days Off and Missed Classes
Where can I find the days that we are off from swimming?
What happens if I miss a group class (makeup policy)?
What happens if I miss a private lesson?
What happens if there is bad weather?
If there is a pool closure due to extreme inclement weather (snow, ice, natural disaster) or other emergency including a pandemic, you will be offered a make-up token for any classes missed that were paid for. We will notify you by email and text of this closure. Morning lessons will be determined by 7:00 am and weekday afternoon lessons will be determined by noon of that day. Please be sure to stay subscribed to our emails and opt-in to texts so that you receive these important messages. We do not offer refunds for program changes or cancellations.
What happens if we are not able to swim due to bodily fluid, fecal accident, thunder or a pool maintenance emergency?
Can I take a supplemental class during the week for extra practice?
If you are currently enrolled and would like to add a supplemental group lesson, you may drop-in to one of our scheduled classes that has availability. Please email us at least 48 hours in advance to schedule your swim-in lesson. Swim-ins are reserved for currently enrolled swimmers only.
Frequently asked questions
How much are group lessons and how am I billed?
Group Classes are billed a flat monthly tuition rate on the 20th of each month for the following month's tuition. This flat rate is based on the average number of classes in a calendar year. Some months may have 3,4, or 5 lessons, but the flat rate will remain the same.
How much are private lessons and how am I billed?
What methods of payment do you accept?
What does the annual family enrollment fee cover?
Do you offer refunds for missed classes?
Can you bill private insurance for Occupational Therapy sessions?
Do you accept payment from Self Direction for adaptive swimming lessons?
We do accept payment from RCIL - Self Direction. For more information on this program, please click here. If further assistance is needed, please email us for more information.
Do you accept RSA’s from the NYCDOE for Occupational Therapy?